Course Schedule: | Pittsburgh, PA | 10/13-10/15 |
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ITSM/ITIL v3 Foundations
Summary:
ITIL®(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world by providing a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally. This course is designed for students so that they will have “foundational” knowledge of the functions, roles, and processes that span the service lifecycle.
Duration:
3 Days/Lecture & Lab
Audience:
This course is designed for IT professionals and consultants.
Topics:
- Introduction
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement (CSI)
- Service Management Technology and Architecture
- References
Prerequisites:
There are no prerequisites required for this course.
Last Update: July 30, 2010
