Cisco Unified Customer Voice Portal v8.0 CVPI

    

Summary:
This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Duration:
5 Days/Lecture & Lab

Audience:
Individuals with telephony or data networking background who are familiar with the network infrastructure and IP communications components on which Cisco Unified CVP will be implemented

Topics:

• Cisco Unified CVP Technical Overview
• Cisco Unified CVP Comprehensive
• Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
• Cisco Unified CVP VXML Solution
• Events, Log Files, and Reporting
• Failover, Diagnostics, and Troubleshooting

Prerequisites:
-Cisco CCNA-Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course-Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course-Experience and knowledge about Cisco Unified Contact Center Enterprise

Last Update: February 8, 2012