UCCXD - Unified Contact Center Express and Unified IPIVR Deployment (3.0)

Summary:
This course provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

Duration:
5 Days/Lecture & Lab

Audience:
The target audience for UCCXD is:-Cisco Unified Communications System Channel Partners and Resellers-Systems Engineers-Customers deploying and maintaining Cisco Unified Contact Center Express products

Topics:

• Cisco Unified CCX Product Overview
• Installing and Configuring Cisco Unified CCX
• Cisco Unified CCX Scripting
• Cisco Unified CCX ACD Operations
• Cisco Unified CCX Premium Functions
• Cisco Unified CCX Maintenance and Troubleshooting

Prerequisites:
To fully benefit from this course, students should have the following prerequisite skills and knowledge: -Internetworking Fundamentals-Basic IP telephony concepts-Cisco Unified Communications Manager-Cisco IP phones, Cisco IP Communicator-Contact Center operations-Microsoft Windows 2000, 2003, XP-MS SQL 2000, MSDE databases