MOC 50331 Windows 7 Enterprise Desktop Support Technician

    

Summary:
This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Duration:
5 Days/Lecture & Lab

Audience:
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Topics:

• Identify and Resolve New Software Installation Issues
• Resolve Software Configuration Issues
• Resolve Software Failure
• Identify and Resolve Logon Issues
• Identify and Resolve Network Connectivity Issues
• Identify and Resolve Name Resolution Issues
• Identify and Resolve Network Printer Issues
• Identify and Resolve Performance Issues
• Identify and Resolve Hardware Failure Issues
• Identify and Resolve Wireless Connectivity Issues
• Identify and Resolve Remote Access Issues
• Manage File Synchronization
• Identify and Resolve Internet Explorer Security Issues
• Identify and Resolve Firewall Issues
• Identify and Resolve Issues Due To Malicious Software
• Identify and Resolve Encryption Issues
• Identify and Resolve Software Update Issues

Prerequisites:
Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings

Last Update: May 22, 2012