ITIL® v3 Foundation
Summary:
This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses.The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Duration:
3 Days/Lecture & Lab
Audience:
This course is designed for IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, and System Integrators.
Topics:
- Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Exam Preparation
- Course Evaluation
- ITIL v3 Foundation Exam
Prerequisites:
There are no prerequisites required for this course although a familiarity with IT service delivery will be beneficial.
Last Update: May 22, 2012
