Introduction to IBM Rational ClearQuest

    

Summary:
Rational ClearQuest is the IBM Rational Suite tool for automating change request management (CRM) processes. It allows for the logging, tracking, assignment and disposition of change requests (CR) among multiple users and groups of users. ClearQuest is not an out of the box CRM solution but has a number of standard schemas provided that allows it to be deployed quickly in most standard CRM situations. Bug and defect tracking (for the purposes of this outline) are considered to be special cases of CRM.This course is an introduction to ClearQuest for those that have had no prior experience with the tool or minimal experience with CRM processes. The workshop starts with an overview of the basics of change management practices in order to provide a conceptual framework for understanding how ClearQuest is used effectively in the workplace. Students are then led by the instructor though a hands on exploration of the features and interfaces of ClearQuest. The course concludes with a series of challenge exercises designed to build the student's familiarity and competence with ClearQuest and how it is used in typical situations they would normally encounter in their work environment.

Duration:
1 Day/Lecture & Lab

Audience:
This course is designed for anyone who will be working with, supporting or using ClearQuest. This is an entry level course and presupposes no prior knowledge or experience of CRM or Rational Software.

Topics:

• Introduction to CRM
• Introduction to ClearQuest
• Three Basic CR operations
• Writing Queries and Creating Charts
• Writing Reports
• Challenge Exercises

Prerequisites:
There are no prerequisites required for this course.

Last Update: May 22, 2012