Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments

    

Summary:
Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments (DBUCCE-CVP) is an instructor-led course presented by our Instructors to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v8.0 troubleshooting tools. This course will prepare students to be more effective in a follow on CVPI or AUCCE-CVP course, which require that the learner be familiar with the basic operation of Unified CCE (ICM).

This course is based on CCE version 8.X software, and (together with ACCE-CVP) replaces the previously known ICM Bootcamp and UCCE/ICM with CVP courses. Even if you run a version of CCE prior to 8.X, you will benefit from this course and its content.

If CVP doesn't sound familiar to you, but IP-IVR does, refer to SLI's IP-IVR version of this course - DUCCE. AUCCE and DUCCE are IP-IVR based courses, while ACCE-CVP and DBUCCE-CVP are CVP based courses.

Duration:
5 days/ Lecture & Lab

Audience:
This course is designed for C isco Unified Communications system channel partners and resellers and system engineers . The secondary audience for this course is as follows:
Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Topics:

• Cisco Unified Contact Center Enterprise for CVP v8.0 Overview
• Cisco Unified Contact Center Enterprise v8.0 Component Architecture
• Installing Cisco Unified Contact Center Enterprise v8.0
• Database and Application Driven Routing Options
• Installing Cisco Outbound Option

Prerequisites:
The knowledge and skills that a learner should have before attending this course are as follows:

Working knowledge of basic networking and components (router, switch, NIC)
Working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory environment

Last Update: May 22, 2012