Communicating for Results

    

Summary:
The ability to communicate effectively at work and in life is perhaps the most critical skill for anyone. Those who have demonstrated an ability to effectively communicate are more likely to receive promotions and job offers. Effective communication allows you to use all the other skills you have to the fullest. Your success in motivating, delegating, organizing, solving problems and obtaining information depends heavily on your ability to communicate with others. At this workshop you'll learn how to influence and inform through the use of real life examples, group discussions, role plays and interactive hands-on exercises.

Duration:
2 Days/Lecture & Lab

Audience:
This course is designed for anyone who would like to use effective communication techniques and proven methods to relate better to people, including managers, supervisors, team leaders, executive assistants and client service staff.

Topics:

• Self Assessment
• Basic Communication Principles
• HRDQ What's my Communicating Style?
• Communication Challenges
• Body Language
• Active Listening - The Critical Half of Communication, Responding
• Communicating in Email
• Applying Communication Skills when Giving Feedback

Prerequisites:
There are no prerequisites required for this course.

Last Update: May 20, 2012